Privacy Policy – DigiSaarthi / Saarthi Mobile Application

Effective Date: September 2025

This Privacy Policy governs the use of the DigiSaarthi / Saarthi mobile application (“Application”) operated by Kyoora Ventures Private Limited (“Company”, “we”, “our”, “us”). We are committed to protecting the privacy of pharmacy retailers and authorised users who use our services.

By accessing or using the Application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Purpose of the Application

The Application is a pharmacy business management platform intended for registered pharmacy retailers to manage billing, sales, purchases, inventory, analytics, printing, and customer communication. The Application is strictly for commercial use and is not intended for children under 18 years of age.

2. Information We Collect

2.1 Information Provided by Users

• Retailer and pharmacy registration details
• Customer billing and invoice information entered by the retailer
• Supplier, distributor, and purchase bill details
• Medicine, stock, pricing, batch, and expiry information
• Printer, bill format, and system configuration data
• Support requests and onboarding communication

2.2 Automatically Collected Information

• Device information such as device model, operating system, and app version
• Usage data, logs, and diagnostic information
• Network and API request metadata used for authentication and stability

3. Permissions Used

The Application may request access to the following device permissions strictly for functional purposes:

• Camera – for barcode scanning, medicine scanning, and purchase bill scanning
• Storage / Media – for processing purchase bill images and generating invoice PDFs
• Contacts (optional) – to save or detect customer contact details during billing
• Notifications – to send transactional alerts and system updates

Permissions are used only when the relevant feature is actively initiated by the user.

4. Use of Information

• Generate and manage sales and purchase invoices
• Maintain accurate inventory and stock records
• Enable printing, PDF generation, and invoice sharing
• Display dashboards and business analytics
• Provide customer support and onboarding assistance
• Ensure system security and operational reliability

5. Data Sharing and Disclosure

We do not sell, trade, or rent personal or business data. Information may be shared only with trusted third-party service providers such as cloud hosting, messaging, analytics, and notification services, strictly for operating the Application.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorised access, alteration, disclosure, or destruction. However, no electronic storage or transmission method is 100% secure.

7. Data Retention

Data is retained only for as long as required to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. User Rights

Users may request access, correction, or deletion of their data by contacting us, subject to applicable laws and regulatory requirements.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon publication within the Application or on our official policy page.

10. Contact Information

Name: Ankit Solanki
Company: Kyoora Ventures Private Limited
Address: Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra, India
Email: sales@pharmacypro.io